Manage and work alongside a small team of Documentation Specialists whose primary role is to be the main point of contact for documentation requests received from ICE Data Services’ clients or prospects. These requests include, but are not limited to, Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence questionnaires, SIG questionnaires and Business Continuity/Disaster Recovery Surveys. The team is responsible for coordinating the development, approval, delivery, and archiving of responses. In addition, the team also supports the maintenance of other materials including, but not limited to documentation (e.g., user manuals/reference guides, methodologies, quick reference cards), marketing materials (e.g., brochures, collaterals, sales sheets/cards), and other support materials as needed.
This team works across the different ICE Data Services’ business units and the manager will be expected to coordinate these efforts to ensure a cohesive, maintainable process by researching and learning products/services, developing an understanding of intended audience and marketplace. The team works independently and in consultation with the global Evaluation Teams, Marketing team, Business Lines, and Sales on the plan, design, and content of materials. Ensure that materials are technically accurate, well-organized, meet user needs, and conform to department and corporate standards.
- Manage team’s objectives
- Research products and services for new and/or updated technical and marketing materials
Work with internal subject matter experts, develop appropriate materials and submit for user, legal, technical and marketing reviews - Edit content for clarity and conformance with style guidelines
- Coordinate review/approval of all materials by Legal per Marketing Review policy
- Supervise publication of materials: printing, distribution/inventory control, deployment to internet/intranet
- Coordinate response to client requests (RFPs, RFIs, due diligence questionnaires)
- Ensures projects meet established plans, schedules, and standards
- B.A. or B.S.
- 5+ years of RFI, RFP or similar experience
- Strong MS Office skills
- Ability to manage multiple deadline projects along parallel tracks
- Experience shepherding documents through for internal reviews
- Team player able to interact with, and maintain good working relationships with, all levels of personnel in all functional areas of the company
- Excellent communication, organizational, and interpersonal skills. Multi-task oriented with desire to work in fast-paced environment
- High level of attention to detail and accuracy
- Understanding of fixed-income securities, markets, concepts and terminology
- Basic knowledge of securities pricing and valuation methods
- Experience supporting securities trading or asset management operations
Anyone interested in this position should apply here: https://theice.referrals.selectminds.com/jobs/manager-business-documentation-1043
*NYFWA Jon Jacobs is an ICE Data Services employee and is willing to answer any questions of potential applicants. He can be reached at: jon.jacobs@theice.com
